Diamond Refrigeration – Frequently Asked Questions
Got questions about your commercial refrigeration, HVAC, or ice system? We’ve got answers. At Diamond Refrigeration, we believe every business deserves honest, straightforward information about their equipment and service options. Below, you’ll find answers to the most common questions from businesses across Bend, Redmond, Sisters, Prineville, and Central Oregon — covering everything from maintenance and installation to emergency repair. If you don’t see your question listed, reach out anytime — our local technicians are always ready to help.
Frequently asked questions
What areas does Diamond Refrigeration serve in Central Oregon?
We proudly serve Bend, Redmond, Sisters, Prineville, Madras, and surrounding Central Oregon communities. Our technicians live locally, allowing us to respond quickly and provide dependable, hometown service.
Do you offer emergency services?
Yes — our team provides emergency services across Central Oregon. When your walk-in cooler or commercial unit goes down, we respond fast to get you back up and running.
What types of businesses do you work with?
We work with restaurants, breweries, grocery stores, convenience stores, coffee shops, hotels, schools, and food-service facilities that depend on reliable refrigeration, hot side service and repair, HVAC, and ice systems.
Does Diamond Refrigeration offer hot side service and repair?
Yes - Diamond Refrigeration offers installation, maintenance, and repair of commercial kitchen equipment that cooks food using heat. This includes equipment like ovens, ranges, fryers, broilers, and griddles, and the service is crucial for preventing downtime and ensuring food safety and operational efficiency in restaurants and other food service establishments.
What kinds of refrigeration systems do you install and service?
We handle walk-in coolers, reach-in refrigerators, undercounter units, prep tables, display cases, and large-scale cold storage systems. Our team services all major commercial brands.
Do you provide preventative maintenance programs?
Absolutely. Our maintenance plans include scheduled inspections, cleaning, and system checks to reduce breakdowns, extend equipment life, and lower operating costs.
What HVAC services do you provide for businesses?
We offer complete commercial HVAC installation, repair, and ventilation services — including ductwork design, airflow balancing, and energy-efficient system upgrades.
Can you help with air quality and ventilation improvements?
Yes — we specialize in ventilation upgrades, air balancing, and filtration systems that improve indoor air quality for both employees and customers.
Do you install and service commercial ice machines?
Yes — we install, clean, and maintain commercial ice machines and water filtration systems for restaurants, bars, hotels, and retail stores. We service all major ice machine brands.
How often should my ice machine be cleaned and serviced?
We recommend professional cleaning and inspection every 3–6 months depending on usage. Regular maintenance prevents bacterial growth, scale buildup, and poor ice quality.
What is included in your emergency refrigeration service?
Our emergency service includes fast on-site diagnostics, critical component replacement, and full system testing to ensure your equipment is running safely and efficiently before we leave.
Are your technicians licensed and certified?
Yes — Diamond Refrigeration’s technicians are fully licensed, insured, and CFESA Certified, ensuring top-quality workmanship and compliance with industry standards.
How can I schedule service or request a quote?
You can call us directly, submit a contact form on our website, or request a quote through any of our service pages. We’ll respond promptly to schedule an on-site visit.
How long does a typical repair or installation take?
Most repairs are completed the same day, depending on parts availability. Installations vary based on system type, but we always work efficiently to minimize business downtime.
Why choose Diamond Refrigeration for your business?
We combine local experience, certified technicians, honest pricing, and dependable service. Our goal is simple — to keep your systems cold, your energy bills low, and your business running smoothly.